Frequently Asked Questions
Everything you need to know about shopping with Akiki London.
What are your shipping options and delivery times?
We offer standard and express shipping worldwide. Domestic UK orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We accept returns within 28 days of delivery. Items must be in their original condition with tags attached. Simply visit our online returns portal to generate your prepaid shipping label.
Where are Akiki London garments manufactured?
Our collections are designed in London and ethically produced in certified factories across Europe and Asia, ensuring high-quality craftsmanship and fair labor practices.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options via Klarna and Clearpay.
How can I track my order?
Once your order is dispatched, you will receive an email confirmation containing a unique tracking number and a link to the courier's website to monitor your delivery.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.